Privacy Policy

When used in this privacy policy, the term "personal information" has the meaning given to it in the Privacy Act 2020 (NZ). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

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1. What personal information do we collect and hold?

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We may collect your name, mailing or street address, email address, telephone number, age or birth date, profession, occupation or job title, and any additional information relating to you that you provide to us directly or indirectly through our website, representatives, or otherwise.

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Sensitive Information – We do not generally collect sensitive information (such as health information, racial or ethnic origin, or criminal records) unless it is reasonably necessary for our functions or activities, and you have provided consent, or where required or authorised by law.

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2. How do we collect your personal information?

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We collect your personal information directly from you unless it is unreasonable or impracticable to do so. This may occur through:

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• Your access and use of our website

• Telephone, email, or written correspondence

• Conversations with our representatives

• Entering into agreements or transactions with us

• Completing surveys or providing feedback

 

We may also collect information from third parties where permitted by law, including:

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• Your authorised representatives (e.g. lawyers, accountants, financial advisors)

• Government agencies or publicly available sources

• Other organisations where you have given consent

 

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3. Cookies and Analytics

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We may collect personal information through the use of cookies and similar technologies. Cookies are small data files stored on your device that help us recognise your browser and improve your experience.

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You can usually modify your browser settings to decline cookies if you prefer.

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4. What happens if we cannot collect your personal information?

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If you do not provide the requested information, we may not be able to:

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• Provide products or services to you

• Respond to your enquiries

• Tailor our services or website experience

 

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5. Purposes of collection, holding, use and disclosure

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We collect, hold, use and disclose your personal information for purposes including:

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• Providing products or services

• Responding to enquiries and communicating with you

• Managing our relationship with you

• Improving our services and website

• Internal business functions (such as administration, research, and planning)

• Marketing (where permitted by law)

• Complying with legal obligations

 

We will not use or disclose your personal information for purposes other than those outlined above unless permitted or required by law.

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6. Disclosure of personal information

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We may disclose your personal information to:

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• Employees, contractors, and agents

• Service providers (such as IT, hosting, marketing, or professional advisors)

• Related entities or business partners

• Regulatory authorities or government agencies where required

• Other parties where you have authorised the disclosure

 

We may also disclose personal information to overseas recipients where necessary for our operations. In such cases, we will take reasonable steps to ensure that the recipient protects the information in a way that is comparable to New Zealand privacy laws, or otherwise complies with legal requirements.

 

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7. Direct marketing

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We may send you marketing communications about products or services that may be of interest to you, in accordance with applicable laws (including the Unsolicited Electronic Messages Act 2007).

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You can opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us.

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8. Access and correction of your personal information

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You have the right to request access to, and correction of, the personal information we hold about you.

 

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

 

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9. Storage and security

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We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes both technical and organisational measures.

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

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10. Complaints

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If you believe your privacy has been breached, you may contact us via our complaints procedure. We will investigate your complaint and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand):

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• Website: www.privacy.org.nz

• Phone: 0800 803 909

 

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11. Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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12. Contacting us

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If you have questions about this policy or wish to make a request or complaint, please contact us.